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Go to the shopShipping policy
Most orders will be fulfilled between 1 and 3 days, but in rare cases this can be longer. Please allow up to 45 days for your order to be fulfilled. Most orders will be delivered between 3-7 days, but it could take longer with some orders, so please allow up to 45 days for your order to arrive. If more than 45 days have passed please email us at service.uwu@gmail.com to review the status of your order. Refunds will be handled through email if necessary. If your order contains more than one item, it might be shipped in multiple packages, which each could arrive at different dates.
Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards, Free gifts, Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service.uwu@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service.uwu@gmail.com and we will approve for you to send your items back to replace them. After we’ve approved the replacement, you can send your item to: De Wittenstraat 14-E, 1052 AV, Amsterdam, The Netherlands
Shipping
To return your product, you should mail your product to: De Wittenstraat 14-E, 1052 AV, Amsterdam, The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.